What's your response time for Shelbyville emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Shelbyville the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every Shelbyville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active TN contractor license and full insurance coverage, and we'll provide proof of both on request — most Shelbyville customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Shelbyville customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Shelbyville take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our Shelbyville crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Shelbyville with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Shelbyville or do you cover nearby towns?+
We serve Shelbyville and the surrounding communities throughout Shelbyville, TN — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
